Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. For exchanges and resizes we honor a 7-day return policy. Read. more below.

To be eligible for a return, your item must be in the same condition that you received it with its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kestreldillon.com. Please note that returns will need to be sent to the following address: 49 W 74th St Apt 4R New York, NY 10023

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kestreldillon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you notice any damage upon the arrival of your piece, please contact me immediately to correct the situation.

Exceptions / non-returnable items
There are no returns or exchanges on custom work- they are final sale, no exceptions. Deposits for custom and made-to-order work are nonrefundable. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you would like to make a return or exchange, please contact us within three days of signing for your package (A restocking fee may apply). I reserve the right to refuse a return or exchange. Order the wrong size? Please contact me within 7 days to arrange an exchange or a resize, depending on the situation, shipping fees may apply.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kestreldillon.com.